Delivery Policy

Last update: 21/05/2026

This Delivery Policy applies to orders placed on www.ntahuga.com.

1. Delivery zones

Orders can be delivered:

• in Belgium;
• in the European Union;
• internationally, depending on the destinations available at the time of order.

Some destinations may be unavailable or subject to specific fees.

2. Delivery methods

Orders are shipped via postal services or partner carriers, in particular:

• bpost / Mondial Relay / DHL / UPS / DPD

The available carrier may vary depending on the destination country, package weight, and chosen delivery method.

3. Delivery fees

Delivery fees are calculated and displayed before the final validation of the order.

They depend in particular on:

• the delivery country;
• the weight of the package;
• the number of copies ordered;
• the shipping method chosen.

4. Preparation times

Orders are generally prepared within 1 to 5 working days from payment confirmation.

During launch periods, pre-orders, high demand, or literary events, this period may be extended.

5. Estimated delivery times

As an indication, delivery times after shipping are as follows:

These times are indicative and may vary depending on the carrier, time of year, customs controls, or any event beyond control.

6. Pre-orders

When the book is offered for pre-order, the estimated shipping date is indicated on the product page.

The order will be shipped when the book is available.

If several products are ordered at the same time as a pre-order product, the order may be shipped in a single delivery, unless otherwise indicated.

7. Delivery address

The Customer is responsible for the accuracy of the address provided at the time of order.

In case of address error, incomplete address, or package returned to the Seller, redelivery costs may be charged to the Customer.

8. Order tracking

When the delivery method allows, a tracking number is sent to the Customer by email.

The Customer is invited to track the delivery and contact the carrier or Seller promptly in case of anomaly.

9. Unclaimed package

If a package is returned to the Seller because it has not been claimed by the Customer within the carrier’s deadlines, the Customer may request a reshipment.

The reshipping fees will be borne by the Customer.

10. Lost package

If the package appears lost, the Customer must contact the Seller at: contact@ntahuga.com

The Seller will open an investigation with the carrier. Depending on the investigation result, a solution will be proposed: replacement, refund, or reshipment.

11. Damaged package

If the package is visibly damaged upon delivery, the Customer is invited to refuse the package where possible or to formulate reservations with the carrier.

The Customer must then contact the Seller as soon as possible with photos of the package and product.

12. Customs and taxes outside the European Union

For deliveries outside the European Union, customs duties, local taxes, or import fees may be applied by the authorities of the destination country.

These fees are borne by the Customer and are not included in the price paid on the Site, unless otherwise indicated.