Terms and Conditions

Last update: May 21, 2026

These Terms and Conditions of sale apply to all orders placed on the website www.ntahuga.com (hereinafter “the Site”).

The Site is published by:

Hereinafter referred to as “the Seller”.

1. Purpose

The purpose of these Terms and Conditions is to define the rights and obligations of the Seller and any person, hereinafter “the Customer”, making a purchase on the Site.

The Site offers, in particular, printed books for sale, including the novel The Song of the Shores, as well as, where applicable, products or services related to the author’s literary activity: signed books, events, meetings, pre-orders, or digital content.

2. Acceptance of Terms

Any order placed on the Site implies full and complete acceptance of these Terms by the Customer.

Before validating the order, the Customer acknowledges having read these Terms, the Privacy Policy, the Refund/Return Policy, and the Delivery Policy.

3. Products

The products offered for sale are described with the greatest care: title, author, format, language, price, availability, main characteristics, and, where applicable, indication of a pre-order.

Photographs, visuals, or presentations of the book are provided for illustrative purposes. Slight differences may exist between the visuals displayed on the Site and the final printed product, particularly in terms of colours, paper finish, or binding.

4. Prices

Prices are indicated in euros (€), all taxes included where VAT is applicable.

Delivery fees are indicated separately before the final order validation.

The Seller reserves the right to modify prices at any time. However, the applicable price is the one displayed at the time of the order.

5. Order

The Customer selects the desired product(s), checks the contents of the cart, enters delivery and billing details, then proceeds to payment.

Before final validation, an order summary is presented to the Customer: products, quantities, total price, delivery costs, payment method, and delivery address.

The order becomes final after full payment and confirmation by email.

6. Pre-orders

When the product is offered for pre-order, this information is clearly indicated on the product page.

Payment may be requested at the time of pre-order. Shipping will take place from the availability date announced on the Site.

In the event of a significant delay in the availability of the book, the Customer will be informed by email and may then maintain the order or request a refund.

7. Payment

Payment is made via the methods offered on the Site: bank card, transfer, secure payment platform, or any other method indicated at the time of the order.

The Seller does not retain complete bank details of the Customer. Payments are processed by secure payment providers.

The order will only be processed after effective payment confirmation.

8. Availability

Products are offered subject to available stock.

In case of unavailability after order validation, the Customer will be informed as soon as possible. They may choose between a refund, replacement, or deferred delivery.

9. Delivery

Delivery terms are specified in the Delivery Policy available on the Site.

The Customer is responsible for the accuracy of the delivery information provided. In case of address error or delivery impossibility due to incorrect information, redelivery fees may be charged to the Customer.

10. Right of withdrawal

In accordance with Belgian and European law applicable to distance sales, the consumer has, in principle, a period of 14 calendar days from the receipt of the product to exercise the right of withdrawal, without having to justify the decision.

To exercise this right, the Customer must contact the Seller at: contact@ntahuga.com

The product must be returned in its original condition, unused, undamaged, and properly protected.

Direct return costs are borne by the Customer, except in case of Seller error or defective product.

11. Exceptions to the right of withdrawal

The right of withdrawal does not apply, in particular, to products personalised to Customer specifications.

Therefore, a book expressly personalised, for example with a named dedication requested by the Customer, cannot be returned, except for defect, error, or damage attributable to the Seller.

12. Damaged products or order errors

If the Customer receives a damaged, defective, or incorrect book, they must contact the Seller within a reasonable time at the contact address, attaching photos of the package and the product received.

After verification, the Seller will propose, as appropriate, a replacement, a refund, or another amicable solution.

13. Liability

The Seller undertakes to process orders with care and diligence.

Liability cannot be incurred in case of delay or non-performance resulting from force majeure, a problem attributable to the carrier, an incorrect address provided by the Customer, or an event beyond control.

14. Intellectual property

All content on the Site — texts, photographs, extracts, covers, logos, illustrations, graphic elements — is protected by copyright and intellectual property.

Any unauthorised reproduction, distribution, adaptation, or use is prohibited without prior written agreement.

The book The Song of the Shores remains a protected work. Purchase of a copy confers no right of reproduction, adaptation, translation, or distribution.

15. Personal data

Personal data collected in the context of orders are processed in accordance with the Site’s Privacy Policy and the GDPR.

16. Complaints

For any questions or complaints, the Customer may contact the Seller at:

The Seller will endeavour to respond within a reasonable time.

17. Mediation and dispute resolution

In case of dispute, the Customer is invited to first contact the Seller to seek an amicable solution.

Failing agreement, the Customer may contact the Belgian Consumer Mediation Service, competent for complaints against a company located in Belgium. This recourse is free.

The European online dispute resolution platform (ODR) was abolished in 2025 and must therefore no longer be mentioned as an active route of recourse.

18. Applicable law

These Terms are subject to Belgian law.

In case of a dispute not resolved amicably, the competent courts will be those designated in accordance with the rules applicable in Belgium, without prejudice to the mandatory rights granted to the consumer.