Privacy Policy

Last update: 21/05/2026

This Privacy Policy explains how the website www.ntahuga.com collects, uses, and protects the personal data of its visitors, readers, customers, and subscribers.

The GDPR requires organisations that process personal data to clearly inform the persons concerned about the purposes of the processing, the categories of data, the recipients, the retention periods, and the rights they have.

1. Data controller

The data controller is:

2. Data collected

The Site may collect the following data:

• first and last name;
• email address;
• delivery and billing postal address;
• telephone number, if necessary for delivery;
• order-related information;
• purchase history;
• communication preferences, in particular newsletter subscription;
• technical data related to browsing: IP address, browser type, pages viewed, cookies, anonymised or pseudonymised statistical data.

The Site does not intentionally collect sensitive data.

3. Purposes of processing

Data are collected for the following purposes:

• processing orders placed on the Site;
• ensuring delivery of books or products ordered;
• sending order confirmations, invoices, and tracking information;
• responding to requests sent via the contact form;
• managing refund, return, or complaint requests;
• sending a newsletter or information about books, events, literary meetings, or news from the author, only where the user has consented;
• improving the Site, its security, and operation;
• complying with legal, accounting, and tax obligations.

4. Legal bases for processing

Processing is based on the following legal grounds:

• performance of a contract for order processing;
• compliance with legal obligations, particularly tax and accounting;
• consent for sending newsletters or use of certain cookies;
• legitimate interest of the Seller for Site security, fraud prevention, and service improvement.

5. Recipients of data

Data may be transmitted only when necessary:

• to payment providers;
• to carriers or postal services;
• to technical providers of the Site;
• to newsletter tools, if applicable;
• to the accountant or tax advisor, if necessary;
• to competent authorities in case of legal obligation.

These providers may only use the data for the defined purposes and in accordance with the GDPR.

6. Retention period

Data are retained only for the time necessary for the purposes for which they were collected.

As an indication:

• order and invoicing data: applicable legal accounting period;
• contact data: time necessary for processing the request;
• newsletter: until unsubscription;
• cookies: according to the duration indicated in the cookie policy or consent banner;
• complaint-related data: time necessary to handle the dispute.

7. User rights

In accordance with the GDPR, every person has, in particular, the following rights:

• right of access to their data;
• right to rectification;
• right to erasure;
• right to restriction of processing;
• right to object;
• right to data portability;
• right to withdraw consent at any time.

To exercise these rights, the user may write to: contact@ntahuga.com

Proof of identity may be requested in case of reasonable doubt about the identity of the requester.

8. Newsletter

Newsletter subscription is optional.

The user may unsubscribe at any time via the unsubscribe link in each email or by contacting the Seller.

9. Cookies

The Site may use cookies necessary for its operation, as well as audience measurement, personalisation, or marketing cookies, subject to user consent where required.

The user may manage preferences via the Site’s cookie banner or browser settings.

10. Security

The Seller implements reasonable measures to protect personal data against loss, unauthorised access, disclosure, alteration, or destruction.

However, as no IT system is completely secure, the Seller cannot guarantee absolute security.

11. Transfer outside the European Union

If certain technical providers are located outside the European Union, the Seller ensures that appropriate safeguards are in place in accordance with the GDPR.

12. Complaint to the competent authority

The user may lodge a complaint with the Belgian Data Protection Authority (APD). The APD ensures compliance with the fundamental principles of data protection in Belgium.

13. Modification of the policy

This Privacy Policy may be modified at any time to take into account changes in the Site, services, or applicable legislation.